Debby Dumigan has always been a good listener. If ever her family or friends have a problem it is always her they turn to.
Licenced taxi driver Michael O'Leary was making a routine trip to Heathrow Airport when he spotted a car swerving across the M4 motorway on a deadly collision course with motorists in the fast lane.
A raging fire in a house would terrify anyone. But it holds a particular fear for Brian Krishnan.
Ron Dowson, 36, was on his way to watch Arsenal play Sheffield Wednesday at Highbury when he became involved in a premier league drama himself.
Tom Tracey was leading a Sunday morning congregation in a psalm when the pastoral scene was shattered by a naked madman.
Mark Taylor's mum used to think he was "a bit of a wimp". Not any more.