When fire-fighters realised they didn't have the skills to tackle a highly dangerous explosion in a pyrotechnics factory, bomb disposal expert Sergeant Michelle Cunningham immediately made her way to the scene.
Twelve years ago, a woman sitting in an Edinburgh coffee shop could be seen scribbling in a notebook, creating the life of schoolboy wizard Harry Potter. Back then, Joanne Kathleen Rowling was a single parent living on benefits.
When a passenger who was only 24 weeks pregnant suddenly went into labour on a plane to Crete, flight attendant Carol Miller found herself delivering a seriously premature 1lb 1oz baby at 30,000ft.
Doorkeeper Peter Lachanudis and security guard Susan Porter knew it was risky protecting Northern Ireland's parliament building. But even they never expected to come face to face with armed mass murderer Michael Stone.